I liked this country club of a dealership and they hired me on the spot
I felt like Joe and the finance guy were extremely dishonest by the time our deal was all said and done. We had a salesman that we really liked, and Joe decided he was better and came in and made us uncomfortable. He was not easy to work with, all he did was boast about how many cars he sells on the mountain. And continued to say "listen, I do very well here." And that he was the only guy that could give us what we wanted. The arrogance was so much he wouldn't listen to us. Despite the horrible experience, We did end up getting the vehicle. Thinking that maybe it was just a rough day for everyone. Well we got home, with further looking into the paperwork (the fine print) it was very apparent they were nothing short of dishonest. Then it was one thing after another- they were placing a mirror and kept our truck for an ENTIRE day for a "full detail" and new tires. Which was told it would be 2 hours max, so being a mom of 2 and lots of running around to do, I was without a car for an entire day, when I was told only to plan for 2 hours. The detail was a joke, there was mud and dust all over inside. Not impressive for 6 hours of a detail. Then the mirror they ordered was the wrong one. It's now been 2 months, and my husband called on the mirror, which was promised to us in writing, and they said "oh uhh.... I think it's still at the body shop. I'm not really sure." Then my husband had to call back a few days later, and continued to tell them "If you will just get me the mirror I will put it on myself." The entry code has never worked and they said they would have us come back to fix it. They have not once tried to fix it, and now Joe is not returning our calls. The temporary registration was almost expired and we have not heard anything from them, nor received registration. So once again we had to call Hatch. We spoke with the original sales man that we liked and he got right on it, and we got the registration within a week! He was great! We have purchased 3 cars from Hatch Toyota and have had nothing but honest and AMAZING service. I never knew what a bad car experience until dealing with Hatch Motors in Snowflake. We try to keep our money on the mountain and we wanted a Ford, otherwise we would have gone to Mesa or to Hatch Toyota. I do not, and will not ever recommend Hatch Motors.
ON 8/7/2017 we had our 2014 Honda CRV serviced by Hatch Motor Co. in Snowflake, AZ The service consisted of Lube-Oil-Filter, Service the battery and rotate the tires. Driving home to Casa Grande we stopped at Payson to get gas. The engine would not start due to a dead battery. The positive terminal on the battery was inadequately cleaned. I purchased a new battery. This morning 8/9/2017 when my wife drove the car out of the garage there were about two thimbles full of oil on the concrete. I put the vehicle on blocks, removed the panel on the under carriage and discovered the oil drain bolt was slowly leaking. I put a 17mm socket on the bolt and I could feel the bolt was loose WITHOUT putting a wrench on it. I think the tire rotation went fine. John Tongen
Quick service in and out in about 30 minutes
My daughter bought her first new car there! The sales staff, especially Corey were outstanding!! Very courteous and professional!! I will be there for our next car!!
Hatch Motor Company Inc is a US Car Dealer based in Snowflake, Arizona. Hatch Motor Company Inc is located at 870 S Main St, Snowflake, AZ 85937, USA.
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